Introduction
Welcome to almansooragames.com (“Site”). The owner and operator of the Site is Al Mansoora Games LLC, a limited liability company registered in the United Arab Emirates (“we”, “our” or “us”).
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Al Mansoora Games’ interactions with you in relation to this website.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
Your access or use of almansooragames.com indicates your understanding of and agreement to be bound by these Terms and Conditions of use.
Please note that almansooragames.com reserves the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions of use. Changes will be effective when posted on almansooragames.com with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Entering the site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site.
Privacy
Please read our Privacy Policy.
User Account
If you use almansooragames.com, you are responsible for maintaining the confidentiality of the information you submit through “My Account” and the corresponding password as well as restricting access to your computer to avoid the transfer of your account information by other users. You agree to accept responsibility for all activities that occur under “My Account” or password. We reserve the right to refuse service, terminate accounts and remove or edit content submitted by you on the Site.
Links in almansooragames.com
We are not responsible for the content of any sites that may be linked to or from the site as well as any bulletin board associated with us or the site. These links are provided for your convenience only and you access them at your own risk. Unless otherwise noted, any other website accessed from the site is independent of us, and we have no control over the content of that other website. In addition, a link to any other web site does not imply that we endorse or accept any responsibility for the content or use of such other site.
In no event shall any reference to any third party or third party product as well as services be construed as our approval or endorsement of that third party or of any product or service provided by a third party.
Copyright
All of the names, titles, logos, and designs on almansooragames.com identifying our products and brands, including any derivative and related names, titles, logos and designs, are trade-marks as well as the sole and exclusive property of Al Mansoora Games LLC. All other names, titles, logos and designs appearing on almansooragames.com are the property of their respective owners. Any use of any trademarks appearing on almansooragames.com without the express written consent of the owner of the trademark is strictly prohibited.
almansooragames.com contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, photographs, graphics, images, illustrations, audio, video and the entire contents of almansooragames.com also are protected by copyright as a collective work and/or compilation under the UAE copyright laws, international conventions and other copyright laws.
Governing Law / Jurisdictional Issues
These Terms and Conditions shall be interpreted, construed and governed by the laws in force in the Emirate of Dubai, UAE. Subject to the Arbitration and Actions paragraph below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.
Usage by Minors
This Site is not intended for or directed to persons who are minors (typically persons under the age of 18, depending on where you live) otherwise, because we cannot prohibit minors from accessing, viewing, browsing, visiting or purchasing on the site, we must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for minors to view and/or purchase. By registering with this site, purchasing products from us or providing us with any information, you indicate that you are legally permitted to enter into a binding contract (18 years of age or older in most jurisdictions) or, if you are under the legal age of consent, you have the express permission from your parent or guardian and that any information you provide to us is not inaccurate, deceptive or misleading.
We require that all purchases be made either (i) by individuals who are not minors and who can legally enter into binding contracts (typically persons 18 years of age or older, depending on where you live), or (ii) by minors with the permission of a parent or guardian to purchase items on the site.
Termination of Usage
We may terminate your access or suspend your right to access to all or part of the site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, associates, or the company itself. In addition, we reserve the right to refuse an order from any customer in our sole discretion.
Prices and Availability of Products
Prices and availability of products on the site are subject to change without notice. Errors will be corrected when discovered. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.
On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order even after you have received an Order Confirmation without penalty.
On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third party fulfillment provider’s inventor. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.
Shipping & Delivery
The term shipping or ship includes the commencement of shipping items in an order for multiple purchases or where the item purchased consists of components that must be shipped separately. For example, your order may consist of (1) several different items, (2) a quantity of the same item, or, (3) a single item with several component parts the size of which might require them to be shipped in separate packages. In all such orders, we endeavor to ship out individual packages together so that they arrive at the same time; however, when that is not possible, we commence shipping by shipping individual packages in the order that allows for each product to reach at the soonest time possible. In these instances, our notification to you that your order has shipped marks the time when shipping has commenced; it does not mean that all items in the order have shipped at that time. All packages sent have a separate tracking number and may be followed on the Order Status page. You agree that credit cards and debit cards are to be charged on the date of order placed, not the date of shipping.
You also agree that courier company has delivery service within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter and all the shipments to ODA (Outside Delivery Area) will be deliver once or twice a week and NSA (No Service Area) the order will be cancelled even after the shipment has dispatched.
The couriers are contracted to make 3 delivery attempts after which they will return the parcel to Gamkart and considered as undeliverable. Product(s) will be delivered to the delivery address provided by the customer. almansooragames.com will use it’s discretion in selecting a reputable carrier and appropriate means of delivery. Risk of loss and damage of product(s) passes to the customer on the date when the Product(s) is/are dispatched by us to the carrier. Any dates quoted by almansooragames.com for the delivery of product(s) are estimates only and shall not form part of the contract. almansooragames.com aims to deliver promptly, however delays are occasionally inevitable due to unforeseen factors. almansooragames.com shall be under no liability for any delay or failure to deliver the product(s) within the estimated delivery time.
almansooragames.com will not be responsible for any tariffs, customs restrictions, customs clearance, or other regulations that apply in countries outside UAE. It is the responsibility of customer to pay the charges levied by the authorities and observe the respective regulations of the country in which he or she receives the product(s). If an order shipment is undeliverable, the product(s) ordered by the customer will be returned to the almansooragames.com at the customer’s expense, as stock available for sale to other customers. The returned product(s) can be sold to other customers and the almansooragames.com shall have no obligation to reserve or re-deliver the returned product(s) to the customer.
almansooragames.com takes a processing time of 2 days for shipping the product/service ordered by the customer and the product/service ordered by the customer will be delivered witihn 1 week.
Digital
All product title ending with “Instant Delivery” are available instantly after purchase.
Note: We only generate the code(s) for payments done with 3-D Secure debit/credit card. If the debit/credit card you used to purchase is not 3-D Secured – we will review your payment and generate the code manually within 1 working day. We do not offer instant digital for payments done with PayPal or Cash on Delivery.
Daily Limit: To avoid fraudulent transactions, a daily limit has been set. If your order value is above the daily limit, we will review your payment and generate the code manually within 1 working day.
No Refund Policy on digital products: Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described – please contact us within 24 hours of delivery.
Pre-Order
When an item opens for Pre-Order, we include our best estimate of the availability date. We will always do our best to meet this date. However sometimes production and shipping schedules change, which means we need to update the timing accordingly.
Note: Your credit card will be charged immediately once your Pre-Order is submitted.
Defective, Warranty & Cancellation of Order
Bahrain, Oman, Qatar & UAE If you purchase something from our website and receive a defective product you must write to us on support@almansooragames.com within three days from the delivery date. One of our customer service representative’s will contact you.
Other Countries If you purchase something from our website and receive a defective product you must write to us on support@almansooragames.com within three days from the delivery date. One of our customer service representative’s will contact you. If he is unable to solve your problem, we will arrange collection of the product from the same location we shipped or we may ask you to dispose it. If we are unable to replace the product we will give you a full refund. Consoles (Hardware), Games (Software), accessories and subscription cards do not carry any warranty. However, some Accessories & Console (Hardware) have different warranty conditions depending on the manufacturer only if mentioned on the products page. In case of warranty claim the customer can contact our customer service team on support@almansooragames.com
Please note: The warranty covered only in UAE and subject to availability of the product in case of replacement. In case you would like to cancel your order kindly send us an email to support@almansooragames.com within 24 hours of your order confirmation. If your order is not shipped we will cancel the order and will process refund.
System Requirements
Make sure you check your system requirements before purchase. Certain software is region coded. For example PAL software may not work on NTSC machine.
For PC games kindly check the minimum hardware specification required.
International Orders: If your order is shipped, we cannot cancel the order.
No Refund Policy on digital products!
Note: Refund will take 8 business days to process and up to 30 Days to reflect in your credit card.
Force Majeure
almansooragames.com shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the control of Seller. Quantities are subject to availability. In the event of shortage, almansooragames.com may allocate sales and deliveries at its sole discretion.
Dealing with Third Parties
You acknowledge and agree that your correspondence or business dealings with any third parties, including without limitation any merchants or advertisers, found on or through almansooragames.com, including without limitation payment for and delivery of related goods and services, and all other terms, conditions, representations and warranties related to such dealings, are solely as between you and such third parties. almansooragames.com assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable laws in connection with any such transactions shall be yours alone. You agree that almansooragames.com shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, any such dealings or transactions.